Transaction failed or balance not showing?
Most issues come down to a few familiar causes: not enough gas, a price that moved, the wrong network, or a wallet that needs a nudge. Here's how to diagnose and fix the common ones.
A transaction failed
- Not enough gas. Make sure you hold a small amount of the network's native token to pay fees, separate from the assets you're allocating.
- Price moved past your slippage. If a swap reverts, the price likely moved beyond your slippage tolerance. Refresh the quote and try again, or slightly loosen the tolerance.
- You rejected or the wallet timed out. If you dismissed the signature prompt, simply retry and approve it.
- Network congestion. During busy periods a transaction can fail or stay pending. Wait a moment and retry.
My balance or position isn't showing
- Confirm you're connected with the same wallet that holds the assets, and on the correct network.
- Give it a moment. On-chain data can take a short while to index after a transaction confirms, then refresh the page.
- Check a block explorer to verify the transaction actually confirmed. If it did, the balance will appear once data refreshes.
Wallet won't connect
- Reload the page and reconnect, making sure you approve the connection request in your wallet.
- Confirm your wallet is set to a supported network.
- If a previous session is stuck, disconnect fully and connect again.
If something still isn't right, we're happy to help. Reach out and include what you were doing, your network, and a transaction hash if you have one. It helps us get to the answer faster.
FAQ
Why did my transaction fail?
The most common reasons are not enough native gas to pay fees, a price that moved beyond your slippage tolerance, being on the wrong network, or network congestion. Check each, refresh the quote, and retry. A block explorer will show the specific revert reason if one was recorded.
My balance isn't showing after a transaction. Is it lost?
Almost always no. On-chain data can take a short while to index after a transaction confirms. Make sure you're on the right network with the right wallet, verify the transaction on a block explorer, and refresh. Because HypurrQuant is non-custodial, your assets remain in your own account regardless of what the interface shows momentarily.
How do I contact support?
Use the contact page to send us a message, or reach us by email or Telegram. Including your network and a transaction hash helps us resolve your issue faster.