Transaction failed or balance not showing?
Most issues come down to a few familiar causes: not enough gas, a price that moved, the wrong network, or a wallet that needs a nudge. Here's how to diagnose and fix the common ones.
A transaction failed
- Not enough gas. Make sure you hold a small amount of the network's native token to pay fees, separate from the assets you're allocating.
- Price moved past your slippage. If a swap reverts, the price likely moved beyond your slippage tolerance. Refresh the quote and try again, or slightly loosen the tolerance.
- You rejected or the wallet timed out. If you dismissed the signature prompt, simply retry and approve it.
- Network congestion. During busy periods a transaction can fail or stay pending. Wait a moment and retry.
My balance or position isn't showing
- Confirm you're connected with the same wallet that holds the assets, and on the correct network.
- Give it a moment — on-chain data can take a short while to index after a transaction confirms, then refresh the page.
- Check a block explorer to verify the transaction actually confirmed. If it did, the balance will appear once data refreshes.
Wallet won't connect
- Reload the page and reconnect, making sure you approve the connection request in your wallet.
- Confirm your wallet is set to a supported network.
- If a previous session is stuck, disconnect fully and connect again.
If something still isn't right, we're happy to help. Reach out and include what you were doing, your network, and a transaction hash if you have one — it helps us get to the answer faster.
FAQ
Why did my transaction fail?
The most common reasons are not enough native gas to pay fees, a price that moved beyond your slippage tolerance, being on the wrong network, or network congestion. Check each, refresh the quote, and retry. A block explorer will show the specific revert reason if one was recorded.
My balance isn't showing after a transaction — is it lost?
Almost always no. On-chain data can take a short while to index after a transaction confirms. Make sure you're on the right network with the right wallet, verify the transaction on a block explorer, and refresh. Because HypurrQuant is non-custodial, your assets remain in your own account regardless of what the interface shows momentarily.
How do I contact support?
Use the contact page to send us a message, or reach us by email or Telegram. Including your network and a transaction hash helps us resolve your issue faster.